Terms & Conditions 


Purchases by persons under the age of 18 is not permitted in the UK. You must be eighteen (18) years of age, and possess a valid credit card to purchase our products, CloudsterVape UK will not sell products to minors. We reserve the right to cancel any sales transaction based on our sole discretion where we reasonably believe the purchaser is purchasing products on behalf of a minor. 


Product Warranty 

All hardware comes with a 28 day parts warranty, unless stated otherwise in the individual product listing. This warranty does not cover tanks, coils or wicking material. 

All replacement tanks are sold as a single use disposable item and are covered by our DOA (dead on arrival) warranty. This means, that from date of receipt the buyer has 48 hours to ensure the goods are in good working order and report any faults. 


All charging cables and battery chargers have a 90 days warranty, which covers the component parts; this does not cover damage resulting from improper use or use of CloudsterVape UK products with other supplier’s parts. 


If any parts are found to be faulty within the warranty period please contact our Customer Service Team on +44 (0) 203 745 1850 or email:sales@uk.cloudstervape.com and we will arrange for an inspection of your device and a replacement based upon the outcome. We may require the goods to be returned for further investigation. 


Purchasers should be aware that all electronic cigarette batteries and atomizer heads, although made to the highest quality, are functional devices, which will fail and degrade over a period of time dependent on usage. 


E-liquid is a consumable and as such cannot be exchanged or refunded once purchased. If you require support with your e-liquid please contact a member of our Customer Service Team on +44 (0) 203 745 1850 or email: sales@uk.cloudstervape.com 


Store e-liquid in a cool dark area, do not expose to sunlight or high temperatures. E-liquid may discolour or darken over time, this is a natural process which does not affect the quality or safety. 



The purchase of all products are governed by these terms and conditions. Please read them before using the site. By accessing the site, you agree to be bound by these terms and conditions. These terms and conditions do not affect your statutory rights as a consumer. 


Data Protection 

Our policy is that we will not pass on any customer details we collect to any third party without your permission. 



The descriptions and pictures on the website are a guide to the style and look of our products. We try to make them as accurate as possible but cannot be held responsible for minor differences. 



This Contract shall be construed and governed in all respects by English Law and all disputes arising under or relating to the Contract shall be the subject of the jurisdiction of the Courts in England. 



To the extent allowed by the law, CloudsterVape UK shall not be liable for direct, indirect or consequential loss or damage arising out of the services or products sold from or referred to on this site in the following circumstances: for losses that were not foreseeable to both parties when the contract was made for losses that were not caused by any breach on the part of CloudsterVape UK or their suppliers for business losses and/or losses to non-consumers. 


Battery Safety 

Use special caution when working with Li-ion cells, they are very sensitive to charging characteristics and may explode or burn if mishandled. Make sure the user has enough knowledge of Li-ion rechargeable batteries in charging, discharging and assembly before use. Always charge in/on a fire-proof surface. 


Never leave charging batteries unattended. Never continue to use an e-cigarette type device if you can feel the battery get hot. If your battery gets hot to the touch, or if it begins smelling: DO NOT USE IT ANYMORE. Let it cool down (1 hour) in a safe environment (outside preferably), and then dispose of correctly, or make arrangements to return, if still under warranty. If your e-cigarette or device begins activating itself, immediately remove your atomizer and disconnect the battery. 


Do NOT trust the battery, nor the atomizer anymore from this point on. This means never leave either of the components connected in your pocket, in your nightstand, or out of visibility where you can not immediately separate the two components. Read the information found at: www.batteryuniversity.com before purchasing. It is important to carry batteries properly, charge properly, and dispose of properly. CloudsterVape UK are not responsible for damage if there is any modification of the batteries/chargers in any form or shape (including pack making). 

We are not responsible for any damage caused by misuse or mishandling of Li-Ion batteries and chargers. We will not be held responsible or liable for any injury, damage, or defect, permanent or temporary that may be caused by the use of any batteries. 



Payment is due before goods are dispatched unless a credit account has been authorized by CloudsterVape UK in which case payment is due 14 days from date of invoicing. CloudsterVape UK reserves the right to withhold supplies and to suspend any further deliveries in the event that payment is overdue. We accept payment from the major credit/debit cards and PAYPAL. 



Prices quoted are in pounds sterling and are inclusive of VAT. Prices are subject to alteration by CloudsterVape UK without prior notice. Price amendments will only be made prior to contract. Duty and taxes will be charged at the rates prevailing at the time of dispatch. Delivery and credit card charges are additional. 



The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming in writing if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.  If the buyer decides to change their mind and would like to return the goods than the items must be returned in their original packaging, unused, unopened in a resaleable conduction.


Privacy Policy 

We are committed to protecting your privacy. All information given at the time of ordering to the point of payment is collected by CloudsterVape UK. This information is collected lawfully and in accordance with the Data Protection Act 1998 and the which? Web Trader Code of Practice. 


The data is used to fulfill your order and for marketing campaigns. We use technology such as cookies to improve our services to customers. We do not pass your information to any third parties without your permission. PayPal our payment provider collects your payment information. We do not send random marketing emails to personal email addresses (spam). 



All goods are warranted on delivery to the customer to be of the nature, substance and quality invoiced and to conform in all respects with all the appropriate statutory regulations. 



PayPal and our payment providers, use state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against security risks. 


Statutory Rights 

These terms and conditions do not affect your statutory rights as a consumer. 


Time of Order 

Orders received by us before 12 noon (GMT) during working days will be normally be dispatched within 24 hours but please allow 3-5 days for delivery. Working days are Mondays to Fridays except public holidays. 


Title to Goods 

Property and title in the goods shall remain with CloudsterVape UK and shall not pass to the customer until such time as CloudsterVape UK has received payment in full of all sums due on whatsoever account. 


Copyright © 2020 All rights reserved. By CloudsterVape UK. 

All images on this website may not be used or copied without permission from CloudsterVape UK. We use some images from our suppliers after their permission has been given and the copyright remains with them. 


All logos and names are trademarks of the respective owners and developers. CloudsterVape is a Manufacturer, authorized VAR of Vape e-Liquids, e-Cigarettes. The rest of this web site content has been copyrighted by CloudsterVape UK. Commercial use and distribution, any modification or adaptation of the contents or creation of derivative works from the contents of this website are not allowed without express and prior written consent of the author. 


Legal Disclaimer: Unless expressly indicated in the product description, CloudsterVape UK is not the manufacturer of the products sold on our website. While we work to ensure that product information on our website is correct, manufacturers may alter their product information. Actual product packaging and materials may contain more and/or different information than shown on our website. You should always read the labels, warnings and instructions provided with the product before using or consuming it and not solely rely on the information presented on our website. If you have any specific product queries, please contact the manufacturer. This notice does not affect your legal rights. 


CloudsterVape UK reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately.